Cubes can pop even on the very first turn. Please ensure you make SLOW MOVES/TURNS until you are confident the cube is safe to use. We do not accept returns for popped cubes as they are not broken. All pops can be fixed just like all punctures can be repaired.
If doesn't matter if you or your cuber are cubing experts that "have been cubing for 10 years" and this has never happened before. It can always happen.
If you are unable to repair your popped cube we do offer a very cheap paid rebuild service ❤️